About Me
I am a tech-savvy Virtual Assistant with over 9 years of experience supporting teams in fast-paced corporate and technical environments. My background combines administrative support, project tracking, and technical documentation with hands-on experience in tools like Jira, ServiceNow, CMS platforms, Canva, and Office/Google Workspace.
I help businesses stay organized by managing emails, calendars, tasks, documents, and digital assets—while also handling basic web, design, and technical support when needed.
Services
Ways I can support you and your team.
- Inbox and email management
- Calendar organization and scheduling
- Data entry, document formatting, and filing
- Internet research and information gathering
- Preparing simple reports and summaries
- Tracking tasks and tickets (Jira, ServiceNow)
- Updating project boards and status reports
- Following up on pending items and deadlines
- Assisting with basic quality checks and bug tracking
- Basic website and content updates using CMS
- Simple HTML/CSS edits for layouts and content
- Basic troubleshooting for hardware/software issues
- Creating and maintaining technical documentation and guides
- Simple graphics and social posts using Canva
- Assisting with email newsletter creation
- Formatting slide decks and documents
- Updating web content for campaigns and promotions
Tools & Platforms
Software and platforms I work with comfortably.
Experience
Relevant roles that shaped my skills as a Virtual Assistant.
- Manage and track development tasks and support tickets using Jira and ServiceNow.
- Organize and monitor project-related communication to keep teams aligned.
- Create and maintain technical documentation, process notes, and user guides.
- Assist with quality checks, issue tracking, and coordination between teams.
- Updated website content and layouts using CMS platforms.
- Created HTML email newsletters and supported digital marketing campaigns.
- Edited graphics and images for use on web and social channels.
- Assisted with day-to-day office and administrative tasks.
- Supported web updates using WordPress and Joomla.
- Helped the design team with image editing and asset preparation.
- Handled document filing, data encoding, and records organization.
- Assisted with public-facing requests and basic office logistics.
Education & Contact
Bachelor of Science in Information Technology
Polytechnic University of the Philippines (PUP)
June 2012 – May 2016
Email mackyfamous@gmail.com
Mobile +63 995 477 2115
LinkedIn linkedin.com/in/adrianomigueltanyag
GitHub github.com/mackyfamous